Privacy Policy

Last updated: August 2025

Introduction

Welcome to Rocko ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

Information We Collect

Personal Information

Account Information: Name, email address, username, and password when you create an account
Profile Information: Profile picture, bio, and other information you choose to provide
Payment Information: Billing address, payment method details (processed securely through our payment partners)
Communication Data: Messages, emails, and other communications you send to us

Usage Information

Platform Activity: Projects you create, files you upload, chats you participate in
Technical Data: IP address, browser type, device information, operating system
Analytics: Usage patterns, feature interactions, and performance data
Cookies and Tracking: Information collected through cookies and similar technologies

AI and Machine Learning Data

Chat Interactions: Messages, prompts, and responses in AI conversations
Code and Files: Code snippets, project files, and other content you share
Model Training: Anonymized data may be used to improve our AI services

How We Use Your Information

Service Provision

Provide and maintain our platform and services
Process transactions and manage subscriptions
Enable AI-powered features and chat functionality
Support project collaboration and file management

Communication

Send service-related notifications and updates
Respond to your inquiries and support requests
Send marketing communications (with your consent)

Improvement and Analytics

Analyze usage patterns to improve our services
Develop new features and functionality
Conduct research and development

Security and Compliance

Protect against fraud and abuse
Ensure platform security and integrity
Comply with legal obligations

Information Sharing and Disclosure

Information Visible to Others

When you use our platform, certain information may be visible to other users:

Display Name and Photo: Your display name and profile photo may be visible to other users on projects and playgrounds you share
Shared Projects: Content, files, and collaboration activities within shared projects are visible to project collaborators
Playground Resources: When you share playgrounds, the following may be accessible to others:
- System prompts and configurations
- AI chat messages and conversations
- Code snippets and project files
- Custom settings and preferences
Public Content: Any content you explicitly mark as public or share publicly

Service Providers

We may share your information with trusted third-party service providers who assist us in:

Payment processing
Cloud hosting and infrastructure
Analytics and monitoring
Customer support

Legal Requirements

We may disclose your information when required by law, including:

Responding to legal requests and court orders
Protecting our rights and property
Preventing fraud and abuse

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

With Your Consent

We will share your information with third parties only with your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication
Secure data centers and infrastructure

Your Rights and Choices

Access and Control

You have the right to:

Access and review your personal information
Update or correct inaccurate information
Delete your account and associated data
Export your data in a portable format

Communication Preferences

Opt out of marketing communications
Control notification settings
Manage email preferences

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

Age Requirements and Children's Privacy

Minimum Age Requirements

You must be at least 13 years old to use our Service
Users between 13-18 years old must have parental consent in jurisdictions where required
In the European Union, users must be at least 16 years old (or 13-15 with parental consent, depending on member state)
In other jurisdictions, minimum age requirements follow local laws and regulations

Children's Privacy Protection

We do not knowingly collect personal information from children under the applicable minimum age
If we discover we have collected information from an underage user, we will delete it immediately
Parents or guardians may contact us to review, delete, or refuse further collection of their child's information
We implement additional safeguards for accounts identified as belonging to minors

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Sending email notifications to registered users
Displaying prominent notices on our platform

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: hellorockoai@gmail.com

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Your Rights

Right to Know: Request disclosure of personal information we collect, use, and share
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt out of the sale or sharing of personal information
Right to Correct: Request correction of inaccurate personal information
Right to Limit: Limit use and disclosure of sensitive personal information
Right to Non-Discrimination: Not be discriminated against for exercising your rights

How to Exercise Your Rights

Submit requests through our privacy portal or email privacy@rocko.com
We will respond within 45 days (may extend to 90 days with notice)
We may require verification of your identity before processing requests
You may designate an authorized agent to make requests on your behalf

GDPR Compliance (European Users)

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

Your Rights

Right of Access: Request confirmation of data processing and access to your data
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data ("right to be forgotten")
Right to Restrict Processing: Request limitation of data processing
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for consent-based processing
Right to Lodge Complaints: File complaints with supervisory authorities

Legal Basis for Processing

Consent: For marketing communications and optional features
Contract Performance: For service provision and account management
Legitimate Interests: For security, fraud prevention, and service improvement
Legal Obligations: For compliance with applicable laws

International Transfers

We use Standard Contractual Clauses (SCCs) for data transfers outside the EEA
We implement appropriate safeguards for international data transfers
You may request information about our data transfer mechanisms

Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at: dpo@rocko.com

To exercise any of these rights, please contact us using the information provided above.